Choosing the right AI chatbot can make or break your customer support strategy. As a small business owner, you need a solution that's powerful yet affordable. Let's break down what matters most.

What Small Businesses Need

Before diving into specific platforms, let's clarify what makes a chatbot ideal for small businesses:

Key Features to Look For

1. Knowledge Base Training

Your chatbot should learn from your existing content. Look for platforms that let you upload documents, FAQs, and product information. The AI should understand your business, not just generic responses.

2. Multi-Channel Support

Customers contact you through different channels. Your AI should work seamlessly across:

3. Human Handoff

No AI is perfect. When complex issues arise, your chatbot should smoothly transfer the conversation to a human agent. This hybrid approach gives you the best of both worlds.

4. Analytics Dashboard

You can't improve what you can't measure. Look for chatbots that provide:

Pricing Comparison

For small businesses, pricing is often the deciding factor. Here's what to expect:

Our Recommendation

For most small businesses, we recommend starting with a platform that offers:

Ragix ticks all these boxes, with a forever-free Starter plan and Pro features starting at just $49/month.

Making Your Decision

Don't overthink it. Start with a free trial, test with real customer conversations, and see what works for your specific needs. The best chatbot is the one you'll actually use.