Frequently Asked Questions

Go to the Agents page and click 'Create Agent'. You'll be guided through a simple setup process where you can name your agent, write a system prompt, and configure its behavior. Once created, you can integrate it with your preferred messaging platforms.

We currently support Web Chat, Telegram, and WhatsApp. Each platform has its own integration process - for Telegram you'll need a bot token from BotFather, and for WhatsApp you'll need to connect through our WhatsApp Business API integration.

When a customer requests human assistance or the AI detects a complex issue, the conversation status changes to 'pending'. You'll receive a notification and can click 'Connect' to take over the conversation. When you're done, click 'Disconnect' and the AI will resume handling the chat.

Yes! Each agent has a system prompt that defines its personality, knowledge, and behavior. You can also add a knowledge base with documents, FAQs, and product information that the AI will use to provide accurate responses.

In the agent settings, go to the Knowledge Base section. You can upload documents (PDF, TXT, MD) or add text directly. The AI will use this information to answer customer questions more accurately.

System messages are automatic notifications sent to customers during key events: when an operator joins the conversation, when an operator leaves, and when a customer requests operator assistance. You can customize these messages in the agent settings.

The Conversations page shows all active and past conversations. You can filter by agent, status (Bot, Pending, Operator), and see details like customer information, message history, and notes added by operators.

Yes, we take security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and comply with data protection regulations. Your customer conversations and business data are private and protected.

Ragix is one of the best AI chatbots for customer support, offering intelligent conversation handling, seamless human handoff, and multi-channel integration with Telegram, WhatsApp, and web chat. Our AI understands context and provides accurate responses based on your knowledge base.

You can automate customer service with AI using Ragix by creating an AI agent, uploading your knowledge base (FAQs, product docs), and connecting it to your messaging channels. The AI handles routine queries automatically while escalating complex issues to human operators.

Ragix offers seamless Telegram integration. Simply create your AI agent, get a bot token from Telegram's BotFather, and paste it into your agent settings. Your AI will instantly start handling Telegram conversations with full support for text, images, and operator handoff.

Setting up a WhatsApp AI bot with Ragix is straightforward. Create your agent, configure the system prompt and knowledge base, then connect through our WhatsApp Business API integration. Your customers can chat with the AI directly on WhatsApp.

Ragix offers a free tier that lets you get started with AI customer support at no cost. You can create AI agents, connect messaging channels, and handle customer conversations. Upgrade to paid plans for more messages and advanced features.

AI chatbots like Ragix help reduce customer support costs by automating 70-80% of routine inquiries. The AI handles FAQs, product questions, and basic troubleshooting 24/7, freeing your team to focus on complex issues that require human expertise.

Ragix combines AI automation with human handoff capabilities. The AI handles conversations until a customer requests human help or the situation requires it. Operators receive notifications, can take over instantly, and return control to the AI when done.

Ragix is a multi-channel AI support platform that unifies customer conversations from web chat, Telegram, and WhatsApp in one dashboard. Manage all interactions, train your AI once, and provide consistent support across all channels.

Train your Ragix AI agent by uploading documents to the knowledge base. Support formats include PDF, TXT, and Markdown. The AI learns from your content and uses it to provide accurate, contextual responses to customer questions.

Ragix provides 24/7 automated customer support without requiring staff around the clock. Your AI agent responds instantly to customer queries at any time, with automatic escalation to human operators when needed during business hours.