Telegram is the messaging app of choice for tech-savvy users and businesses alike. With its robust Bot API, Telegram offers the perfect platform for AI-powered customer service. Here's how to set it up.

Why Telegram for Customer Service?

Telegram offers unique advantages for business communication:

Creating Your Telegram Bot

Step 1: Get Your Bot Token

Every Telegram bot needs a token from BotFather:

1. Open Telegram and search for @BotFather

2. Send /newbot command

3. Choose a name (e.g., "YourCompany Support")

4. Choose a username (must end in "bot")

5. Save the API token — you'll need it later

Step 2: Configure Your AI Agent

In your AI platform (like Ragix):

1. Create a new agent for Telegram

2. Write a system prompt that defines your bot's personality

3. Set up greeting messages

4. Configure handoff settings

Step 3: Connect to Telegram

Enter your bot token in the platform settings. The connection is usually instant — your bot will start receiving messages immediately.

Step 4: Train Your Bot

Upload your knowledge base:

Building an Effective Knowledge Base

Your bot is only as smart as its training data. Here's how to build a comprehensive knowledge base:

Organize by Category

Structure your information logically:

Use Natural Language

Write answers the way you'd explain things to a friend. Avoid jargon and keep explanations simple.

Include Variations

Customers ask the same question in different ways. Include common variations so your AI can match queries more accurately.

Advanced Features

Inline Keyboards

Telegram supports interactive buttons. Use them for:

File Sharing

Allow customers to share files directly through the bot:

Operator Handoff

Configure automatic escalation when:

Measuring Success

Track these key metrics:

Real-World Results

Businesses using AI-powered Telegram bots typically see:

Start Your Telegram Bot Today

Setting up a Telegram customer service bot has never been easier. With platforms like Ragix, you can go from zero to a fully functional AI bot in under 5 minutes.

Create your free account and start automating your Telegram support today.