Privacy Policy
Last updated: February 10, 2026
1. Introduction
Ragix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Profile information and preferences
- Communication data from your customer interactions
- Knowledge base content you upload
- Usage data and analytics
- Payment and billing information
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Train and improve our AI models
- Monitor and analyze usage patterns
- Detect and prevent fraudulent activity
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations
- Third-party integrations you choose to enable (Telegram, WhatsApp)
- Legal authorities when required by law
- Business partners in case of merger or acquisition
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time through your account settings.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@ragix.io