Privacy Policy
Last updated: March 17, 2026
1. Introduction
Ragix, operated by an individual entrepreneur ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Polish data protection laws.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address)
- Profile information and preferences
- Communication data from your customer interactions
- Knowledge base content you upload
- Usage data and analytics
- Payment and billing information
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns
- Detect and prevent fraudulent activity
We do not use your data to train AI models. Your content is processed solely to deliver the Service to you.
4. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Contract performance — to provide you with the Service you signed up for
- Legitimate interest — to improve our Service, prevent fraud, and ensure security
- Legal obligation — to comply with applicable laws and regulations
- Consent — where you have given explicit consent for specific processing activities
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (hosting, payment processing, authentication)
- Third-party integrations you choose to enable (Telegram, WhatsApp)
- Legal authorities when required by law
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time by contacting us.
8. Your Rights Under GDPR
As a data subject, you have the following rights:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data
- Right to restrict processing — request limitation of how we process your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at huslievdeveloper@gmail.com. We will respond to your request within 30 days. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Polish supervisory authority — the President of the Personal Data Protection Office (UODO, uodo.gov.pl).
9. Cookies and Tracking
We use only essential cookies required for authentication and basic functionality of the Service (provided by Clerk and Vercel). We do not use advertising or tracking cookies. These essential cookies are necessary for the Service to function and cannot be disabled.
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child, please contact us immediately.
11. International Data Transfers
Your data may be processed by third-party service providers located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at huslievdeveloper@gmail.com or visit our Contact page.